This policy outlines the terms and conditions for canceling or modifying your order. By placing an order with us, you agree to these terms.

1. Order Cancellation

• Cancellation Window: You can cancel your order within 24 hours of placing it. This allows us time to intercept the order before it enters our shipping process.
• How to Cancel: To cancel your order, you must contact our customer support team immediately at support@lexuae.com with your order number. We will confirm the cancellation and process a full refund.
• Late Cancellation: After the 24-hour window, or once your order has been processed for shipping, it cannot be canceled. In this case, you will need to follow our standard return process upon receiving the item.

2. Order Modification

• Modification Window: We can modify an order (e.g., change the shipping address or product details) within 24 hours of the order being placed.
• How to Modify: Please contact us at support@lexuae.com with your order number and the details you wish to change. We will do our best to accommodate your request, provided the order has not been shipped.
• Limitations: Once an order has entered the shipping phase, we are unable to make any changes. We are not responsible for any delays or issues caused by an incorrect address provided by the customer.

3. Refund Processing

• Refund for Canceled Orders: If your order is successfully canceled within the specified window, a full refund will be initiated immediately.
• Refund Timeframe: It may take up to 7 days for the refund to appear in your original payment method, depending on your bank or credit card provider’s policies. You will receive a refund confirmation email once the process is complete.

If you have any questions about this policy, please contact our support team at support@lexuae.com.