This Refund Policy outlines the terms and conditions for receiving a refund for your order. It works in conjunction with our Shipping Policy and Exchanges & Returns Policy.

1. General Refund Conditions

• Refunds are processed only after a successful return or cancellation has been approved. Please allow up to 7 days for the refund to appear in your original payment method, depending on your bank or credit card provider’s policies.

2. Eligibility for a Refund

A refund may be issued under the following circumstances:

• Order Cancellation: You successfully cancel your order within the 24-hour cancellation window as stated in our Cancellation & Modification Policy.
• Returns: Your returned item is received and inspected, and it meets all the conditions outlined in our Exchanges & Returns Policy, including being unused and in its original condition.
• Defective or Damaged Items: Your item arrives damaged or with a manufacturing defect, and a replacement is not a viable option for you. You must provide clear photos of the defect within 7 days of delivery.

3. Refunds and Shipping Addresses

• Customer Error: We are not responsible for refunds or replacements if a package is lost or undeliverable due to an incorrect or incomplete address provided by the customer. In this case, if the package is returned to us, we may require a reshipment fee to send it again, as stated in our Shipping Policy.
• Our Error: If the package is lost or undeliverable due to an error on our part (e.g., we shipped to an address different from the one you provided), we will issue a full refund or send a replacement at no additional cost.

4. Packages Lost in Transit

• Carrier’s Responsibility: Once a package has been handed over to the shipping carrier (such as USPS, UPS, FedEx, or DHL), it is the carrier’s responsibility to deliver the item. We are not liable for packages that are lost or stolen after being marked as “delivered” by the carrier.
• How We Can Help: If your tracking information shows a package has been lost in transit, please contact us. We will assist you by initiating a claim with the carrier on your behalf to locate the package. However, please be aware that we cannot issue a refund or a replacement until the carrier’s investigation is complete.

5. Non-Refundable Items

Please note that the following items are non-refundable:

• Shipping costs (unless the return is a result of our error).
• Items marked as “Final Sale.”
• Gift cards.

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If you have any questions about this policy, please feel free to contact our support team at support@lexuae.com.